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Faq

We’ve compiled answers to the frequently asked questions about our products and services. Find solutions and insights here to assist your experience with us. Feel free to get in touch if you need help finding what you’re looking for.

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Frequently asked questions

General questions

How Do I Request an Estimate?

We will normally only provide an estimate after an initial consultation, either by phone or in person.
An estimate can be requested in several different ways –

1. Call us on 07747 036719 to discuss your requirements.

2. Email us at enquiries@mcflorent.com, confirming all measurements, fabrics and materials to be used in the project and any special requirements.

3. Fill out the Get in Touch form on our Contact page and we will contact you to discuss your project.

Do You Provide a Detailed Estimate?

Yes we do. We will provide you with a breakdown of all the materials, fixtures and fasteners required for your project at your request.

The fee for a detailed estimate will depend on the size of the project, with a minimum charge of £50.00.
The fee will be deducted from your final invoice upon completion of the project.

Do You Offer Installation?

Yes we do. We are partnered with a local installation company that will take care of all the fixtures and fitting, allowing you to relax and enjoy your new interior.

Can Cushions be Made in Any Size?

Cushions can be produced in many lengths and widths. The only limitation is the size of the fabric available from the supplier at the time of your enquiry.

Sales questions

How do I Place an Order?

You can place an order with us either by phone or email.

We can be reached by phone Monday – Friday, 9am – 5pm on 07747 036719, or by email anytime on enquiries@mcflorent.com. We usually respond to emails within 24 hours.

Do You Ask For a Deposit?

In most circumstances we don’t ask for a deposit. For larger projects, we may ask for the cost of the materials to be paid for in advance, with the remaining balance to be paid upon completion of the project. We will confirm whether or not a deposit will be required during your consultation.

What Payment Methods Do you Accept?

You can pay your invoice via a bank transfer, or by cash, if you prefer. Unfortunately we do not accept cheques or card payments.

How Will I Receive My Order?

Your completed order may be collected from our workshop in Croxley Green, Rickmansworth. We will confirm our full address when your order is ready to collect. On occasion, and depending on the size and weight of your order, we may be able to offer shipping via the UK courier networks. Unfortunately we can only offer shipping to addresses on the UK mainland. If you require shipping, this will need to be discussed at the time of placing your order. Shipping fees will be added to your final invoice.

Reviews

What our clients say

“Mclorent’s Bespoke professional and friendly services have made pairs of curtains with beautiful fabric. This has completely revived the room, along with wonderful scattered cushions to compliment it. I wouldn’t hesitate to recommend mcflorent as the best work you can get.”

Helen Dean

Residential Client